Refund & Cancellation Policy
Your Rights and Our Commitments
At Shopap Mall, we want you to shop with confidence. Our refund and cancellation policies are designed to protect your interests while respecting seller policies.
Please note that cancellation and return policies may vary by seller. Always check the specific seller's policies on their store page before making a purchase.
Policy Overview
Cancellations
Subject to seller approvalReturns
Seller-defined windowShipping
Varies by sellerRefunds
7 days processingCancellation Policy
How Cancellations Work
Check Cancellation Policy
Verify if the seller allows cancellations on their store pageRequest Cancellation
Submit cancellation request through your order page or contact supportSeller Review
Seller reviews and approves/declines the cancellation requestRefund Processing
If approved, refund is processed within 7 days for online payments
Cancellation Guidelines
- Check seller's cancellation policy before ordering
- Cancellation requests subject to seller approval
- Some sellers may not allow cancellations
- Cancel as soon as possible for better approval chances
- Cancellation may not be possible after shipping
Return Policy
Return Process
Check Return Window
Verify return eligibility period on seller's store page
Initiate Return
Request return through your order page or contact customer support
Return Approval
Seller reviews return request and provides instructions
Product Return
Ship product back to seller or schedule pickup if available
Refund Processing
Once seller approves return, refund processed within 7 days
Each seller sets their own return window (typically 7-30 days). Check the seller's store page for specific return policies before purchasing.
Important Details
Seller-Dependent Policies
- • Cancellation eligibility varies by seller
- • Return window duration set by individual sellers
- • Non-refundable items list varies by seller
- • Each seller has their own return conditions
Shipping Responsibilities
- • Seller pays shipping if pickup service available
- • Customer pays return shipping if self-shipping
- • Return shipping costs depend on seller policy
- • Some sellers offer free return shipping
Refund Processing
- • Refunds processed within 7 days after seller approval
- • Timeline starts after seller confirms return receipt
- • Original payment method used for refunds
- • Processing may take longer during peak seasons
Refund Processing Times
Once the seller approves your cancellation or return, refunds are processed within 7 business days. The time for funds to appear in your account depends on your payment method:
Credit/Debit Cards
5-7 business daysRefund appears in your bank statementUPI/Digital Wallets
1-3 business daysInstant to wallet, 1-3 days to bank accountNet Banking
3-5 business daysDirect credit to your bank accountCash on Delivery
7-10 business daysBank transfer to provided account detailsCommonly Non-Refundable Items
Each seller may have their own list of non-refundable items. The list below shows commonly non-refundable items across most sellers.
Perishable goods (food items, flowers, etc.)
Personalized or customized products
Digital downloads and software
Intimate or sanitary goods
Items damaged due to misuse
Products returned after specified return window
Return Shipping Policy
Seller-Arranged Pickup
- Seller arranges and pays for product pickup
- Convenient pickup from your location
- No shipping cost to customer
- Pickup scheduling through seller or platform
Customer Self-Shipping
- Customer arranges and pays for return shipping
- Ship to seller-provided return address
- Use trackable shipping method recommended
- Keep shipping receipt for tracking
Need Help?
Contact Our Support Team
If you have questions about returns, cancellations, or refunds, our customer support team is here to help you navigate the process.
Email: hello@shopap.tech
Phone: +91 9353 664 752
Hours: Monday - Saturday, 9:00 AM - 7:00 PM
We're here to help!
Legal Information
This refund and cancellation policy is governed by Indian consumer protection laws and the terms of service of individual sellers on our platform. In case of disputes, our customer support team will mediate to find a fair resolution.
Note: This policy was last updated on January 1, 2025. We reserve the right to modify this policy with appropriate notice to users.Thank you for shopping with Shopap Mall. We are committed to ensuring a transparent and fair return and refund process for all our customers.